Shopping Policy
1. Delivery dates are approximate subject to normal variations customary
in the industry and unforeseen delays. Seller shall not be liable to
Customer for any delay which is directly or indirectly the result of any
cause beyond Seller's reasonable control, including without limitation,
fire, flood, accident, civil unrest, acts of God, war, governmental
interference, labor difficulties, disruption in materials or supplies,
actions or omissions of suppliers or vendors, or transportation delays.
2. Full risk
of loss and title passes to the Customer upon delivery of the
merchandise to a carrier at the F.O.B. point. Claims for loss or damage
in shipment must be made directly to the carrier. Upon Customer's
default in payment, seller may at its option repossess the merchandise.
This means that our responsibility is limited and ends when the transfer
of goods is made to our freight carrier (UPS, Fed Ex, US Postal etc...)
3. In no
event shall Seller be liable for coincidental or consequential damages.
Customer agrees that no other remedy (including but not limited to
incidental or consequential loss) shall be available to him.
4. Customers may cancel any
orders before the order has been processed. There is a $10 order
cancellation fee after order submission. We cannot guarantee the
cancellation of any new orders until we receive written confirmation
from our shipping warehouse. Cancellation requests after we have shipped
and before customer has received product's) will be charged freight and
handling. The customer must then return the product freight pre-paid
with the original packaging unopened to receive a full refund on the
goods minus freight. Insuring goods is the customer's responsibility.
All items listed in the Hot Sales! category cannot be refunded or
exchanged. Request for refund of non-defective goods after receipt will
be charged a restocking fee of 20% minimum. After 30 days, all sales
are final.
5. All products are sold
with manufacturer's limited warranty. If the merchandise happens
to be damaged upon receipt, we will replace it. We must be
notified of defect within 72 Hours of receipt. Defective
items will be replaced with the same or comparable item. Returns for
refund will be charged a 20% restocking fee and must be returned within
7 days in new and re-saleable condition with all manufacturer's boxes,
brochures, and warranty cards. Shipping & Handling is never
refundable. Shipments back to us must be paid and
insured by the buyer under all circumstances. Shipments from us to
the buyer will be paid by us via UPS Ground or U.S. Postal (regardless
of how the initial order was shipped eg. Overnight, 2nd Day, etc.., we
will ship regular surface) under circumstances where the items were
received initially defective. Cross-shipments of merchandise is
available for extraordinary circumstances. For replacement items
due to size or fitting, customer must pay freight both ways.
Sorry, all non-US. Continental customers including Hawaii, Alaska,
Puerto Rico, and all International customers are responsible for freight
fees under all circumstances.
(We know that this can be difficult especially when the mistake is
ours, but we must stick with this policy for all international
customers. Many stores and resellers just choose not to deal with
international clients due to the high risks. We have chosen
to but only with this strict policy in place. Hence for all
international customers, be aware of this).
6. Suggested Replacement Items for previously discontinued or out of
stock goods are not guaranteed to encompass all the features and value
points of the previous good. The customer must do their own
research to insure that they are buying what they need or want.
7. We do not guarantee
delivery. Delivery guarantees are assumed by the shipping
company. We can only ship via your request. We do not
take responsibility for late shipments due to UPS delivery error or
errors by other shipping companies. There are no refunds due to
errors of this nature. We usually ship within 2 working days.
8. All returned checks will
be assessed a $25 fee. All late accounts will be charged 2% per month.
Customer agrees to pay all costs including attorney's and collection
fees for delinquent accounts. Any dispute or legal action from any
transactions with Aiya! Inc (Motorhelmets.com) will be processed within
the jurisdiction of the Los Angeles County Court System in the State of
California.
9. Goto our Contact Page
to request an RMA number for returns or exchanges. RMA numbers are
valid for 7 days. All returns must be in their original shipping
package or something comparable. Do not ship anything back in the
original manufacturer's box or packaging. This may void our
ability to exchange your product or give you a refund/ credit. Do
not ship anything back before filling out our RMA form.
10. All order cancellations are subject to a $10 fee
after submission. Does not include out of stock items, or back ordered
items.
Proceed to RMA Form Page >
Thank You!
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