OCMoto Forum Thread on Motorhelmets.com -- Title: VERY DISAPOINTING lAST VISIT T

[windsurfer]

Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: Crude Oil Moto on 01/31/11 10:38PM
 
Sorry for your experience, I have been there once and had the same feeling; people chatting not caring your browsing gear etc... Someone mentioned this earlier but to re-iterate.  NEVER EVER EVER yell at a customer... they indirectly pay your salary.  A idiotic car dealer did that to me (After i bought the car!) so I ripped him a new one the right way.  I complained to the manufacturer, BBB, and told the whole story on the local boards got a call a few days later asking to have my complaint removed from the manager, I said "No, I accept your apology but that wont undo what already happened".  Business owners should realize how much of an effect those small instances have on their business.

Thanks btw... ill never go there again.

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: Privateer on 01/31/11 10:53PM
 
(http://img203.imageshack.us/img203/4360/arguebullshit.jpg) (http://img203.imageshack.us/i/arguebullshit.jpg/)

 

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: suzukirider on 01/31/11 11:06PM
 
Quote from: Crude Oil Moto on 01/31/11 10:38PM
Sorry for your experience, I have been there once and had the same feeling; people chatting not caring your browsing gear etc... Someone mentioned this earlier but to re-iterate.  NEVER EVER EVER yell at a customer... they indirectly pay your salary.  A idiotic car dealer did that to me (After i bought the car!) so I ripped him a new one the right way.  I complained to the manufacturer, BBB, and told the whole story on the local boards got a call a few days later asking to have my complaint removed from the manager, I said "No, I accept your apology but that wont undo what already happened".  Business owners should realize how much of an effect those small instances have on their business.

Thanks btw... ill never go there again.
 

How do you know anyone yelled at anyone? You're assuming Comp720s version is correct.  And you know what, even if an employee did yell at him, at that point, he's no longer a customer, but a shoplifter.

Everyone needs to separate the emotions from the facts.  I hope none of you sympathizers show up at Motorhelmets, because I sure as hell would appreciate the shorter lines..

 

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: TheChad on 01/31/11 11:10PM
 
Quote from: md6380 on 01/31/11 09:40PM
I'm surprised that so many people think that it was OK to leave with the part without providing proof of purchase.  Even though the shop provided bad service, it's not right to leave with the part.  The OP essentially shop lifted.  He could have came back with the receipt at a later time.
 

You need to read all he went through. If you pay for something, they accept your money for it, it ISN'T shoplifting.

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: suzukirider on 01/31/11 11:22PM
 
Quote from: TheChad on 01/31/11 11:10PM
Quote from: md6380 on 01/31/11 09:40PM
I'm surprised that so many people think that it was OK to leave with the part without providing proof of purchase.  Even though the shop provided bad service, it's not right to leave with the part.  The OP essentially shop lifted.  He could have came back with the receipt at a later time.
 

You need to read all he went through. If you pay for something, they accept your money for it, it ISN'T shoplifting.
 

Maybe he did pay for it....  But you're assuming you're God and you know the truth.  In the eyes of the shop, and the eyes of the law, he couldn't prove he purchased whatever widget he was picking up, because HE DIDN'T BRING HIS RECEIPT, AND NOBODY AT THE SHOP KNEW HIM.  He should've come back w/ his receipt or waited till Rubin showed up. 

Instead he decided to take the situation into his own hands and basically shoplift.  Now, how does anyone know he paid for it?  Have you seen his receipt?  Was anyone there when he bought it?  Nobody knows except him, God, Rubin and whatever girl scribbled something on the napkin.  Unfortunately only he and God was present, and the other two were not there.  And even if he did pay for it, Im pretty sure God would not condone what he did.

How does anyone on this forum know anything?  All we know is that based on legal protocol, he broke it.  People need to take some responsibility instead of making up their own damn rules and then trying to justify it.  We have laws and rules for a reason.
 

 

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: motomemo on 01/31/11 11:24PM
 
Wow, a business can't make the effort to keep track of special orders and people decide to dump on comp. As stated before, there are so many ways to keep track of special orders that would only take a few minutes of their time and have virtually no cost. The owner can make all the excuses he wants, but it boils down to lack of leadership on his part. I for one, say thanks for the heads up, Comp. In the end, they wouldn't of had a case, had they wanted to prosecute since it was bought and paid for.

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: suzukirider on 01/31/11 11:31PM
 
Quote from: motomemo on 01/31/11 11:24PM
Wow, a business can't make the effort to keep track of special orders and people decide to dump on comp. As stated before, there are so many ways to keep track of special orders that would only take a few minutes of their time and have virtually no cost. The owner can make all the excuses he wants, but it boils down to lack of leadership on his part. I for one, say thanks for the heads up, Comp. In the end, they wouldn't of had a case, had they wanted to prosecute since it was bought and paid for.
 


from what we understand, they GAVE HIM A RECEIPT.  BRING YOUR RECEIPT DUDE!!  Why dump on a store because they choose not to release an item based on the fact that nobody knew you and that they couldn't confirm your purchase.  Motorhelmets is not your momma....  BRING YOUR RECEIPT!


 

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: Privateer on 01/31/11 11:40PM
 
Quote from: suzukirider on 01/31/11 11:31PM
Quote from: motomemo on 01/31/11 11:24PM
Wow, a business can't make the effort to keep track of special orders and people decide to dump on comp. As stated before, there are so many ways to keep track of special orders that would only take a few minutes of their time and have virtually no cost. The owner can make all the excuses he wants, but it boils down to lack of leadership on his part. I for one, say thanks for the heads up, Comp. In the end, they wouldn't of had a case, had they wanted to prosecute since it was bought and paid for.
 
from what we understand, they GAVE HIM A RECEIPT.  BRING YOUR RECEIPT DUDE!!  Why dump on a store because they choose not to release an item based on the fact that nobody knew you and that they couldn't confirm your purchase.  Motorhelmets is not your momma....  BRING YOUR RECEIPT!
 

you seem pretty invested in this situation.  Anything you want to disclose?

[windsurfer]

Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: BlazinBandit on 01/31/11 11:41PM
 
Why are you yelling at Comp for?  He feels he has the right to be upset, and that his actions were justified.  So just let him be. 

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: BlazinBandit on 01/31/11 11:42PM
 
Quote from: Privateer on 01/31/11 11:40PM
Quote from: suzukirider on 01/31/11 11:31PM
Quote from: motomemo on 01/31/11 11:24PM
Wow, a business can't make the effort to keep track of special orders and people decide to dump on comp. As stated before, there are so many ways to keep track of special orders that would only take a few minutes of their time and have virtually no cost. The owner can make all the excuses he wants, but it boils down to lack of leadership on his part. I for one, say thanks for the heads up, Comp. In the end, they wouldn't of had a case, had they wanted to prosecute since it was bought and paid for.
 
from what we understand, they GAVE HIM A RECEIPT.  BRING YOUR RECEIPT DUDE!!  Why dump on a store because they choose not to release an item based on the fact that nobody knew you and that they couldn't confirm your purchase.  Motorhelmets is not your momma....  BRING YOUR RECEIPT!
 

you seem pretty invested in this situation.  Anything you want to disclose?
 

I was going to question the same thing

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: TheChad on 01/31/11 11:46PM
 
Quote from: suzukirider on 01/31/11 11:22PM
Quote from: TheChad on 01/31/11 11:10PM
Quote from: md6380 on 01/31/11 09:40PM
I'm surprised that so many people think that it was OK to leave with the part without providing proof of purchase.  Even though the shop provided bad service, it's not right to leave with the part.  The OP essentially shop lifted.  He could have came back with the receipt at a later time.
 

You need to read all he went through. If you pay for something, they accept your money for it, it ISN'T shoplifting.
 

Maybe he did pay for it....  But you're assuming you're God and you know the truth.  In the eyes of the shop, and the eyes of the law, he couldn't prove he purchased whatever widget he was picking up, because HE DIDN'T BRING HIS RECEIPT, AND NOBODY AT THE SHOP KNEW HIM.  He should've come back w/ his receipt or waited till Rubin showed up. 

Instead he decided to take the situation into his own hands and basically shoplift.  Now, how does anyone know he paid for it?  Have you seen his receipt?  Was anyone there when he bought it?  Nobody knows except him, God, Rubin and whatever girl scribbled something on the napkin.  Unfortunately only he and God was present, and the other two were not there.  And even if he did pay for it, Im pretty sure God would not condone what he did.

How does anyone on this forum know anything?  All we know is that based on legal protocol, he broke it.  People need to take some responsibility instead of making up their own damn rules and then trying to justify it.  We have laws and rules for a reason.
 
 

Any shop that cant keep track of their orders in this day and age doesnt deserve to stay in business. If they rely on the customer to supply that information, they are either lazy, dumb, or both. There have been several suggestions on how they could keep a manual tracking system, and I know there are several software ones they can use, in conjunction with being setup on the internet to track all info, and get it from any person that can type on a keyboard.

Any motorcycle shop in 2011 that cannot do the above, will not and cannot stay profitable.

So to go in there, and expect at least a mediocre amount of customer service, and some proficiency in identifying WTF is on their shelf, should be a complete given. So that once you have given them money, and they have done their job to get the item (which if you read, was a long drawn out complicated affair), you should be able to to supply them a minimum amount of info to get said product...including the card used to pay for it.

Or in other terms, how about you pay me for an item...I might find it in a few weeks, and you come by and see it...but hey I have your money, you see it right the hell there in my garage, but I dont remember you...so Im not gonna give you your item. Doesnt seem very plausible. In fact I would look nine ways to sunday like a thief to be doing that, and a complete douchebag.

Fortunately for the people I deal with Im a pretty honest, and reliable businessman. I expect the same from those I deal with. Incompetence is not an excuse.

[windsurfer]

Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: motomemo on 01/31/11 11:52PM
 
This has nothing to do with being someones momma, this is about business ethics. As someone stated earlier, if for any reason the receipt were to be destroyed or lost, and the person who took the order was no longer working there, what would be way to solve this issue? The owners attempt to explain this as a cost to his business is a lame one at that, what exactly would be so cost prohibitive of having one of his people, who from what everyone appears to experience, stop gossiping with fellow coworkers long enough to make a copy of an invoice with the customers info, and put into a binder of some sort so they can look up what parts have been ordered and for who, or imagine this, they take the time to call the customer to let them know the part is in? Wouldn't that be a nice surpise

Being that you just signed up today, and seem to be taking this personally, do you work there?

[quote


from what we understand, they GAVE HIM A RECEIPT.  BRING YOUR RECEIPT DUDE!!  Why dump on a store because they choose not to release an item based on the fact that nobody knew you and that they couldn't confirm your purchase.  Motorhelmets is not your momma....  BRING YOUR RECEIPT!



[/quote]

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: chrisweir34 on 02/01/11 12:06AM
 
I NEVER bring my receipt to pick up parts.  I only order from people I have relationships with, so its easy.  Their order tracking system sucks, and they really should be ashamed of it.  Comp, bro, I love you man, and you are welcome to my house for bbq and beer any time, but you're a hot head, and you know if you were working that counter and someone took their stuff and left you would have jumped over the counter and hit him! 

To recap:  Store's service=sucks.   Comp taking the stuff prior to working out the details=rude

Based on what I've read here I learned two things:

1.  Don't shop at this store because they don't seem to be interested in building relationships with their customers
2.  Never, and I mean never, piss in comp's Wheaties

/rant
 

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: mxracer95 on 02/01/11 12:11AM
 
The way I read the story, there are two things to take note about the shops recordkeeping. (And if I misread, feel free to correct me... I have no doubt you will.)

1) They don't normally take deposits. So it is understandable the new guy may not have done this before and didn't know how to verify the item was paid for.

2) I don't see anywhere that says they don't have record of the deposit. Only that the new guy couldn't find it and the customer was in too much of a hurry to wait around for the record to be found.

It's rather humerous that many of you jump on the "I'll never shop there again" bandwagon because of one persons complaint.  I'm surprised you have anywhere to go at all to buy stuff. I've yet to know of a shop that someone hasn't complained about. Even on just this forum alone there have been complaints about pretty much every shop in the area.

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: chrisweir34 on 02/01/11 12:15AM
 
Quote from: mxracer95 on 02/01/11 12:11AM
It's rather humerous that many of you jump on the "I'll never shop there again" bandwagon because of one persons complaint.
 

Mx, I wouldn't leap to a conclusion that easily.  Several people commented on the staff being more interested in BS'ing with their buds than helping customers.   I think it was a few pages back...

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: suzukirider on 02/01/11 12:20AM
 
as I said... shorter lines suit me just fine....  I personally like the shop, and all you haterz can just go elsewhere. It's America!  vote with your wallets!  I know where Im going...

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: motomemo on 02/01/11 12:22AM
 
Quote from: mxracer95 on 02/01/11 12:11AM
The way I read the story, there are two things to take note about the shops recordkeeping. (And if I misread, feel free to correct me... I have no doubt you will.)

1) They don't normally take deposits. So it is understandable the new guy may not have done this before and didn't know how to verify the item was paid for.

2) I don't see anywhere that says they don't have record of the deposit. Only that the new guy couldn't find it and the customer was in too much of a hurry to wait around for the record to be found.

It's rather humerous that many of you jump on the "I'll never shop there again" bandwagon because of one persons complaint.  I'm surprised you have anywhere to go at all to buy stuff. I've yet to know of a shop that someone hasn't complained about. Even on just this forum alone there have been complaints about pretty much every shop in the area.
 

MX, I was with you on the subject until the owner's response:

"re: index.php?topic=37758.0  Thanks for your comments Greg:  We do what we can to help our customers and take care of their needs. The truth is, we can never make everyone happy all the time. That's true in business and relationships. And yes, many times we do make mistakes. And yes, we're short staffed.. Yes, we need more trained people. But these things cost money, and the truth is, at the end of the day, customers aren't willing to pay for it. "

This to me speaks to his integrity as a business owner and his leadership. Not someone I would want to enter into a contract with, especially for special order parts. Seems like he has no problem taking peoples money, but if they can't prove they payed for it, then your S.O.L. and won't mind keeping the parts and your money since he's not interested in improving his system.

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: mxracer95 on 02/01/11 12:23AM
 
Quote from: chrisweir34 on 02/01/11 12:15AM
Quote from: mxracer95 on 02/01/11 12:11AM
It's rather humerous that many of you jump on the "I'll never shop there again" bandwagon because of one persons complaint.
 

Mx, I wouldn't leap to a conclusion that easily.  Several people commented on the staff being more interested in BS'ing with their buds than helping customers.   I think it was a few pages back...
 
I don't mean those people.
But it is a discount shop with thin margins so you really can't expect better than that.

The flip side is you could go to Berts where you get asked every 30 seconds if you need help with anything and pay full retail price (if not more).

I'd personally prefer the slackers staying behind the counter talking about how high they got last night. If you've been to Berts you probably know what I mean.  :24:

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: jimijukebox on 02/01/11 12:33AM
 
I find this thread very interesting to follow.  Both parties seem to be at fault.  I've never shopped at Motorhelmets and it has given me a pretty bad impression so far.  I'll still probably shop there if I get the chance and see for myself how they actually conduct their business.  On the other hand, the customer knowingly took an item out of the shop without properly showing proof of purchase.  We are all going by the customer's word that he has paid for the part and the receipt was somewhere else.  Granted he may have faxed it after but, prior to that, we are all at the same position as that salesperson who never saw the receipt.

 

[windsurfer]

Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: suzukirider on 02/01/11 12:46AM
 
Quote from: Privateer on 01/31/11 11:40PM
Quote from: suzukirider on 01/31/11 11:31PM
Quote from: motomemo on 01/31/11 11:24PM
Wow, a business can't make the effort to keep track of special orders and people decide to dump on comp. As stated before, there are so many ways to keep track of special orders that would only take a few minutes of their time and have virtually no cost. The owner can make all the excuses he wants, but it boils down to lack of leadership on his part. I for one, say thanks for the heads up, Comp. In the end, they wouldn't of had a case, had they wanted to prosecute since it was bought and paid for.
 
from what we understand, they GAVE HIM A RECEIPT.  BRING YOUR RECEIPT DUDE!!  Why dump on a store because they choose not to release an item based on the fact that nobody knew you and that they couldn't confirm your purchase.  Motorhelmets is not your momma....  BRING YOUR RECEIPT!
 

you seem pretty invested in this situation.  Anything you want to disclose?
 


very vested.  my parents owned a small business for 30yrs, and I know how tough it is.  How many of you ops actually own a business or know anyone who does?  If so, you know how challenging it is.  To demonize the shop because they don't have a "perfect" system is ridiculous. 

The fact they gave you a receipt is the minimum obligation a business has.  Anything above that is to their discretion.  Comp could've come back with his receipt or waited for Rubin to return.. simple.    If he lost his receipt, he couldve come back and taken care of it with Rubin.  Simple, problem solved.

I've shopped at motorhelmets many times and NEVER been robbed or screwed.  Sure things could be better, (shit, why not have hooter girls waiting on me while I shop) but not once have I ever felt like they were out to get me... 



 

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: md6380 on 02/01/11 03:13AM
 
Quote from: chrisweir34 on 02/01/11 12:06AM
To recap:  Store's service=sucks.   Comp taking the stuff prior to working out the details=rude

Based on what I've read here I learned two things:

1.  Don't shop at this store because they don't seem to be interested in building relationships with their customers
2.  Never, and I mean never, piss in comp's Wheaties
 

Chris sums it up pretty well right here, haha.

 
Quote from: mxracer95 on 02/01/11 12:11AM
It's rather humerous that many of you jump on the "I'll never shop there again" bandwagon because of one persons complaint.  I'm surprised you have anywhere to go at all to buy stuff. I've yet to know of a shop that someone hasn't complained about. Even on just this forum alone there have been complaints about pretty much every shop in the area.
 

The OP originally said he has purchased lots of gear there in the past ($2500 worth) and has recommended many of his friends to the shop.  It looks like this 1 bad experience made him sour enough to create a post to bash on the shop online.  He seemed to pretty quickly turn on the shop too, haha.

 
Quote from: motomemo on 02/01/11 12:22AM
MX, I was with you on the subject until the owner's response:

"re: index.php?topic=37758.0  Thanks for your comments Greg:  We do what we can to help our customers and take care of their needs. The truth is, we can never make everyone happy all the time. That's true in business and relationships. And yes, many times we do make mistakes. And yes, we're short staffed.. Yes, we need more trained people. But these things cost money, and the truth is, at the end of the day, customers aren't willing to pay for it. "
 

Once again, I keep saying this, but bad customer service is never acceptable.  At the same time, I do feel for the owner of the store.  Having previously worked in sales and service, I understand that you cannot make all customers happy.  Truthfully, some customers are not worth keeping.  I wouldn't have yelled at the customer, but I probably wouldn't want him to come back either...especially after him pulling a stunt like leaving with an item like so.

This is a bit off topic, but some of you may have seen this.  From a business point of view, there's always that customer that thinks he's the greatest customer in the world, that's referred you so many customers, that's made you so much money, and he thinks he should deserve a huge discount or hook up (maybe even free) because of it.  In reality he sent maybe 5 referrals, 3 of which didn't buy anything, and 2 of which bought something of little value such has light bulbs, and you hooked them up with a good price.  This customer sometimes causes more headaches than it's worth.
 

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: Nick Hill on 02/01/11 04:34AM
 
Quote from: Privateer on 01/31/11 11:40PM
Quote from: suzukirider on 01/31/11 11:31PM
Quote from: motomemo on 01/31/11 11:24PM
Wow, a business can't make the effort to keep track of special orders and people decide to dump on comp. As stated before, there are so many ways to keep track of special orders that would only take a few minutes of their time and have virtually no cost. The owner can make all the excuses he wants, but it boils down to lack of leadership on his part. I for one, say thanks for the heads up, Comp. In the end, they wouldn't of had a case, had they wanted to prosecute since it was bought and paid for.
 
from what we understand, they GAVE HIM A RECEIPT.  BRING YOUR RECEIPT DUDE!!  Why dump on a store because they choose not to release an item based on the fact that nobody knew you and that they couldn't confirm your purchase.  Motorhelmets is not your momma....  BRING YOUR RECEIPT!
 

you seem pretty invested in this situation.  Anything you want to disclose?
 

Too bad Motohelmets created or had someone create a dummy account to defend themselves. It would have been really admirable for them to create a profile and post straight up about the situation.

[windsurfer]

Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: Taino Warrior on 02/01/11 07:58AM
 
Wow, a business can't make the effort to keep track of special orders and people decide to dump on comp. As stated before, there are so many ways to keep track of special orders that would only take a few minutes of their time and have virtually no cost. The owner can make all the excuses he wants, but it boils down to lack of leadership on his part. I for one, say thanks for the heads up, Comp. In the end, they wouldn't of had a case, had they wanted to prosecute since it was bought and paid for.
 
from what we understand, they GAVE HIM A RECEIPT.  BRING YOUR RECEIPT DUDE!!  Why dump on a store because they choose not to release an item based on the fact that nobody knew you and that they couldn't confirm your purchase.  Motorhelmets is not your momma....  BRING YOUR RECEIPT!
 

you seem pretty invested in this situation.  Anything you want to disclose?
 

Too bad Motohelmets created or had someone create a dummy account to defend themselves. It would have been really admirable for them to create a profile and post straight up about the situation.
 
I was thinking the same thing nick, suzukirider just happened to register last night and all of a sudden he's in the mix HMMM.

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: chrisweir34 on 02/01/11 07:59AM
 
Quote from: Nick Hill on 02/01/11 04:34AM
Too bad Motohelmets created or had someone create a dummy account to defend themselves. It would have been really admirable for them to create a profile and post straight up about the situation.
 

Nick (on the money) Hill :7:

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: kingkong5 on 02/01/11 09:04AM
 
Here's the thing about the receipt. It is the proof you have that you have paid for such an item. You should treat it like cash, or a gift card. When you buy a gift card, it has a value loaded onto it. What happens if you lose the gift card? Often times, you're SOL, the same as if you lose a receipt.

You might be lucky in that a shop has a good enough tracking system to be able to find your order in their system without a receipt. You should not rely on that as an excuse for not bringing your receipt. Also, what happens if your misplaced receipt falls into someone else's hands, who then goes to the shop to redeem it? What should the shop do if presented with a valid receipt for the merchandise? They give the bearer of the receipt the merchandise, and then you come along without a receipt claiming that you placed the order but lost your receipt - what recourse do you have then?

Having bad sales tracking systems is not particular to this shop. As I mentioned before, you get used to it if you ever buy special order stuff from Vietnamese shops in particular - they purposely have bad record keeping so that the books can be doctored for favorable tax treatment. So if you lose your receipt, then no cake for you.

Yes, the shop is horrible for having terrible customer service skills and a crappy ordering system. But if you are faced with that situation, the wrong thing to do is claim moral superiority, that you know that you paid for it, and although you have no proof of your purchase, that you are OK in walking out of the store with your merchandise.

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: bernardchao on 02/01/11 09:44AM
 
such long posts...

simply, if i prepaid for an item, i expect the business to have a record of it. don't call it shoplifting if you were paid and don't remember it. that would be shoplifting on the store's end. enough "what if he was a random guy" nonsense. he paid so give him his stuff. if you don't believe it, check your shop receipts.

oh, and don't come on this forum to justify yourself, suzukirider. your store needs work

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: motomemo on 02/01/11 10:08AM
 
Quote from: kingkong5 on 02/01/11 09:04AM
Here's the thing about the receipt. It is the proof you have that you have paid for such an item. You should treat it like cash, or a gift card. When you buy a gift card, it has a value loaded onto it. What happens if you lose the gift card? Often times, you're SOL, the same as if you lose a receipt.

You might be lucky in that a shop has a good enough tracking system to be able to find your order in their system without a receipt. You should not rely on that as an excuse for not bringing your receipt. Also, what happens if your misplaced receipt falls into someone else's hands, who then goes to the shop to redeem it? What should the shop do if presented with a valid receipt for the merchandise? They give the bearer of the receipt the merchandise, and then you come along without a receipt claiming that you placed the order but lost your receipt - what recourse do you have then?

Having bad sales tracking systems is not particular to this shop. As I mentioned before, you get used to it if you ever buy special order stuff from Vietnamese shops in particular - they purposely have bad record keeping so that the books can be doctored for favorable tax treatment. So if you lose your receipt, then no cake for you.

Yes, the shop is horrible for having terrible customer service skills and a crappy ordering system. But if you are faced with that situation, the wrong thing to do is claim moral superiority, that you know that you paid for it, and although you have no proof of your purchase, that you are OK in walking out of the store with your merchandise.
 

Your absolutely correct from a business point of view, but in the event of a customers mistake, how do you resolve the issue. My problem with this is the shop owners actions. In this economic environment, who can afford to lose any customers when you are working with such low margins? Volume is critical to his survival and if he shows no desire to maintain customer satisfaction or put something in place to "improve" how his business is percieved, why would you want to support such a business. I for one do not want to do business with a shop who's motto is "the customer is always wrong". While the customer may not always be right, as a business person, you should CYA to make it a more enjoyable business process. He obviously doesn't appreciate his position and those that have helped him to survive.

[windsurfer]

Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: kingkong5 on 02/01/11 10:22AM
 
I agree with you motomemo, but that owner's decision is his own. He can live and die by his sword, and I agree that with that kind of attitude his business may not be as successful as he hoped. But that's his choice, and doesn't change the business law.

A few years back, Costco's policy was to only offer refunds and returns if you had a receipt in hand. They recently changed it so that they can look up your purchase on their computer system, but before that policy change, no receipt, no refund. I kept a special box in my dresser just for Costco receipts only, so that I would always have them in case I needed to return something. I learned it the hard way, when I tried to return something without a receipt. DENIED!

I can go buy a starbucks gift card, or any other various gift cards. They sell them at the grocery store. If you lose them, and someone else uses them, then you're just screwed out of your money.

Are these analogous to losing your receipt on a pre-paid item? Not exactly, but the idea is the same. If Rubin wants to run his business into the ground by standing firm on his principle that you need a receipt in order to claim your prepaid merchandise, that's his decision. We abide by it, or we find a different vendor, we don't take our merchandise through distraction and moral right.

If you lose your winning lottery ticket, can the vendor just print you up another one, or find in their records the numbers that they sold to you? I'm sure they could develop a tracking system that would allow for this information to be kept...yet they don't? Shall we boycott the lottery for their poor sales tracking?

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: motomemo on 02/01/11 10:43AM
 
Quote from: kingkong5 on 02/01/11 10:22AM
I agree with you motomemo, but that owner's decision is his own. He can live and die by his sword, and I agree that with that kind of attitude his business may not be as successful as he hoped. But that's his choice, and doesn't change the business law.

 

I'm not taking anything away from the customers responsibility of maintaining his records, but your comparison of Costco to this shop doesn't make any sense, your talking about a company that does 10s of millions of dollars in business a year vs. what, maybe $250,000 in annual sales? In the end your right, he has the right to operate in whatever manner he chooses, but it's my right to choose who I do business with, and for that I say thanks to Comp for the heads up.

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: jabberwock on 02/01/11 08:56PM
 
Quote from: suzukirider on 02/01/11 12:46AM
very vested.  my parents owned a small business for 30yrs, and I know how tough it is.  How many of you ops actually own a business or know anyone who does?  If so, you know how challenging it is.  To demonize the shop because they don't have a "perfect" system is ridiculous.
So because your parents, not you, owned a small business, you know everything about running a business?  That doesn't even make sense.  I have my own company and it may not have a storefront but still I know that building and maintaining customer base is what fuels a business.  As an owner/operator, I'm always concerned with striving for the best.  If the best you have to offer for the time being is a notebook with handwritten records, then so be it, but you should ALWAYS have a record of your incoming and outgoing stock for tax purposes.  A good POS can be pricey but that's not an excuse to have poor book keeping.  A spiral notebook is 39 cents during school supply season, stock up.

 
Quote from: suzukirider on 02/01/11 12:46AM
The fact they gave you a receipt is the minimum obligation a business has.  Anything above that is to their discretion.  Comp could've come back with his receipt or waited for Rubin to return.. simple.    If he lost his receipt, he couldve come back and taken care of it with Rubin.  Simple, problem solved.
Keyword=MINIMUM.  If you're offering your customers the bare minimum, you're not going to stay in business.  Simple as that.  If someone prepays for something, you should always always always have a record of it as stated above, for your own sake as well as their sake.  How will you contact the customer when the part is in if you don't have it recorded as to who ordered it and what part they ordered?  You just expect your customers to come in and keep inquiring about if their part is in, and keep coming back until it is?  The part was prepaid, in this case he had come in multiple times with the part still not being in/ordered the wrong part/etc.  He HAD come back with the receipt, but your place had screwed up, and not even done the courtesy of contacting him to let him know.  The biggest thing I have a problem with is the "well, you're screwed" attitude.  This is simply unacceptable for a business to let their employees treat customers like that.  The employees should have gone out of their way to resolve the situation.  If needed, get the guys contact info, have him handwrite everything down if need be, write down his DL or CC number to verify purchase when the proper notes are found on the stores end or until the receipt gets faxed over, and that way both parties get what they want.  The situation was handled horribly by the employees, there were many ways to come to a resolution and they chose instead to treat a customer like shit.  Suzukirider, it's pretty obvious you work for or are related somehow to the shop, hopefully you can pass this info on to the owner and encourage him to make a serious overhaul to how he does business if he wants any chance of keeping his customer base and essentially staying in business.  There's at least 4 or 5 people each page here saying they won't go to his shop again, times 6 pages now?  Wonder how long he can keep losing customers at this rate until he finally decides to look at the situation from a business perspective and come to the reality that he needs to make some changes.

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: redrider99 on 02/01/11 10:04PM
 
Emotions are running high, and the lack of common sense on this thread is amazing.. 

[windsurfer]

Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: Twisted Töm ® on 02/01/11 10:18PM
 
Quote from: redrider99 on 02/01/11 10:04PM
Emotions are running high, and the lack of common sense on this thread is amazing.. 
 

Hi, welcome. Great first post! I'm more of a brown/tan rider myself, and my favorite number is 15.
I am curious as to what your idea of good common sense would be in this example.
Perhaps with some fresh outside perspective every one could be set straight here.

 

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: redrider99 on 02/01/11 10:28PM
 
Quote from: Twisted Töm ® on 02/01/11 10:18PM
Quote from: redrider99 on 02/01/11 10:04PM
Emotions are running high, and the lack of common sense on this thread is amazing.. 
 

Hi, welcome. Great first post! I'm more of a brown/tan rider myself, and my favorite number is 15.
I am curious as to what your idea of good common sense would be in this example.
Perhaps with some fresh outside perspective every one could be set straight here.


 


I hope you're one of the 2 chicks behind the bike, because that sounded like a pickup line...  You want to tell me what your sign is and what your favorite food is too?
 

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: Twisted Töm ® on 02/01/11 10:29PM
 
Quote from: redrider99 on 02/01/11 10:28PM
Quote from: Twisted Töm ® on 02/01/11 10:18PM
Quote from: redrider99 on 02/01/11 10:04PM
Emotions are running high, and the lack of common sense on this thread is amazing.. 
 

Hi, welcome. Great first post! I'm more of a brown/tan rider myself, and my favorite number is 15.
I am curious as to what your idea of good common sense would be in this example.
Perhaps with some fresh outside perspective every one could be set straight here.


 


I hope you're one of the 2 chicks behind the bike, because that sounded like a pickup line...  You want to tell me what your sign is and what your favorite food is too?

 

You are an idiot.

NEXT.

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: redrider99 on 02/01/11 10:35PM
 
Quote from: Twisted Töm ® on 02/01/11 10:29PM
Quote from: redrider99 on 02/01/11 10:28PM
Quote from: Twisted Töm ® on 02/01/11 10:18PM
Quote from: redrider99 on 02/01/11 10:04PM
Emotions are running high, and the lack of common sense on this thread is amazing.. 
 

Hi, welcome. Great first post! I'm more of a brown/tan rider myself, and my favorite number is 15.
I am curious as to what your idea of good common sense would be in this example.
Perhaps with some fresh outside perspective every one could be set straight here.


 


I hope you're one of the 2 chicks behind the bike, because that sounded like a pickup line...  You want to tell me what your sign is and what your favorite food is too?

 

You are an idiot.

NEXT.
 


As I said.. no common sense (or a sense of humor).  Relax Tom, I'm only kidding.  That purple top looks great on you..

[windsurfer]

Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: Twisted Töm ® on 02/01/11 10:37PM
 
Shit, why didn't you say that to begin with?!  :32:
I'm all about the humor! Yeah, I do like the purple top.

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: BlazinBandit on 02/01/11 10:40PM
 
Is it me or does or is it just a coincidence that there seems to be quite a few noobs jumping in on this thread, and the only posts they have are on this thread?

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: Frank on 02/01/11 10:43PM
 
Went to motorhelmets yesterday. Spent a few hundred bucks. Special ordered some things and plan to go back Friday to pick up everything. My experience was great. It sucks to OP had a bad experience. I had a great experience.

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: redrider99 on 02/01/11 10:47PM
 
Quote from: BlazinBandit on 02/01/11 10:40PM
Is it me or does or is it just a coincidence that there seems to be quite a few noobs jumping in on this thread, and the only posts they have are on this thread?
 

Sorry for joining the forum.  But had to give my 2c on the funniest thread I've read in a long time...  keep the comedy coming...

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: BlazinBandit on 02/01/11 10:51PM
 
Quote from: redrider99 on 02/01/11 10:47PM
Quote from: BlazinBandit on 02/01/11 10:40PM
Is it me or does or is it just a coincidence that there seems to be quite a few noobs jumping in on this thread, and the only posts they have are on this thread?
 

Sorry for joining the forum.  But had to give my 2c on the funniest thread I've read in a long time...  keep the comedy coming...
 
I do agree that this thread is entertaining. I have been entertained all night between this thread and the gsxr parting out thread.

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: Twisted Töm ® on 02/01/11 10:54PM
 
Redrider99 may be "new", that's why I was hoping that she'd enlighten us dumb asses with her fresh outsider perspective.
I mean, only a girl would compliment a purple top! 

Frank, don't forget to bring your receipt! I recommend that you make a copy of it (carefully) and place the original in a protective pouch. Good luck, Frank!  :29:

Yeah, I don't get why peeps are all worked up on that 2009 GSXR parting out thread. No one wants to pay $$$ for the motor or frame, so what's the big ruckus  :26:
From some reconnoitering, the guy's a legitimate businessman and this forum isn't his only means of putting word out on his stuff for sale.

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: aeolian on 02/01/11 10:59PM
 
I've been on the sidelines the whole time.

This reminds me as I waited on tables to pay for my education.

two three things:

(1) You're only as good as your last customer.

(2) You may have a regular customer that pays lots of money over time, but you mess up once, and they will never come back.

(3) There are some customers that you can never change with your good intentions.

[windsurfer]

Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: Virge on 02/01/11 11:01PM
 
Wow, just read this thread. One word, Quickbooks. Fairly easy to use, cheap to buy. I manage an art shop, where we don't ask for the customer to pay in full. A deposit is usually enough. So when I have a customer that comes in without a receipt, which is most of the time, I just look them up in quickbooks. Bam! There is the order and the amount they paid, along with a name and phone number. Freaking common sense in a business. And yes, we offer great customer service while being alot cheaper than our competitors.

I'm with you on this Comp.

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: redrider99 on 02/01/11 11:16PM
 
Quote from: Virge on 02/01/11 11:01PM
Wow, just read this thread. One word, Quickbooks. Fairly easy to use, cheap to buy. I manage an art shop, where we don't ask for the customer to pay in full. A deposit is usually enough. So when I have a customer that comes in without a receipt, which is most of the time, I just look them up in quickbooks. Bam! There is the order and the amount they paid, along with a name and phone number. Freaking common sense in a business. And yes, we offer great customer service while being alot cheaper than our competitors.

I'm with you on this Comp.
 


You should donate a copy of your quickbooks to Motorhelmets.  Throw in some training too.
 

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: Virge on 02/01/11 11:21PM
 
Lol we should do a collection to buy motor helmet quickbooks. Training is easy. Get someone who is interested in what you're selling, pay them a decent wage and show them what to do by example. Laziness is too common these days, unfortunately.

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: mxracer95 on 02/01/11 11:22PM
 
I like turtles.

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: Crude Oil Moto on 02/01/11 11:23PM
 
Quote from: suzukirider on 01/31/11 11:06PM
Quote from: Crude Oil Moto on 01/31/11 10:38PM
Sorry for your experience, I have been there once and had the same feeling; people chatting not caring your browsing gear etc... Someone mentioned this earlier but to re-iterate.  NEVER EVER EVER yell at a customer... they indirectly pay your salary.  A idiotic car dealer did that to me (After i bought the car!) so I ripped him a new one the right way.  I complained to the manufacturer, BBB, and told the whole story on the local boards got a call a few days later asking to have my complaint removed from the manager, I said "No, I accept your apology but that wont undo what already happened".  Business owners should realize how much of an effect those small instances have on their business.

Thanks btw... ill never go there again.
 

How do you know anyone yelled at anyone? You're assuming Comp720s version is correct.  And you know what, even if an employee did yell at him, at that point, he's no longer a customer, but a shoplifter.

Everyone needs to separate the emotions from the facts.  I hope none of you sympathizers show up at Motorhelmets, because I sure as hell would appreciate the shorter lines..


 

jesus... this is just a internet forum

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: redrider99 on 02/01/11 11:33PM
 
Why don't we do a petition.  We'll all sign our names on a petition to never shop at Motorhelmets again.  That'll get the store to wake up and start using Quickbooks...   Virge and I will personally train them on how to use the software.

[windsurfer]

Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: suzukirider on 02/02/11 12:11AM
 
Quote from: Nick Hill on 02/01/11 04:34AM
Quote from: Privateer on 01/31/11 11:40PM
Quote from: suzukirider on 01/31/11 11:31PM
Quote from: motomemo on 01/31/11 11:24PM
Wow, a business can't make the effort to keep track of special orders and people decide to dump on comp. As stated before, there are so many ways to keep track of special orders that would only take a few minutes of their time and have virtually no cost. The owner can make all the excuses he wants, but it boils down to lack of leadership on his part. I for one, say thanks for the heads up, Comp. In the end, they wouldn't of had a case, had they wanted to prosecute since it was bought and paid for.
 
from what we understand, they GAVE HIM A RECEIPT.  BRING YOUR RECEIPT DUDE!!  Why dump on a store because they choose not to release an item based on the fact that nobody knew you and that they couldn't confirm your purchase.  Motorhelmets is not your momma....  BRING YOUR RECEIPT!
 

you seem pretty invested in this situation.  Anything you want to disclose?
 

Too bad Motohelmets created or had someone create a dummy account to defend themselves. It would have been really admirable for them to create a profile and post straight up about the situation.
 

anyone who disagrees with "group think" of this particular thread is in the backpocket of motorhelmets?   What's your agenda?  -  promoting illegal behavior whenever life doesn't go your way?
 

 
 
Title: Re: VERY DISAPOINTING lAST VISIT TO MOTORHELMETS TODAY
Post by: TheChad on 02/02/11 12:22AM
 
Wow, a business can't make the effort to keep track of special orders and people decide to dump on comp. As stated before, there are so many ways to keep track of special orders that would only take a few minutes of their time and have virtually no cost. The owner can make all the excuses he wants, but it boils down to lack of leadership on his part. I for one, say thanks for the heads up, Comp. In the end, they wouldn't of had a case, had they wanted to prosecute since it was bought and paid for.
 
from what we understand, they GAVE HIM A RECEIPT.  BRING YOUR RECEIPT DUDE!!  Why dump on a store because they choose not to release an item based on the fact that nobody knew you and that they couldn't confirm your purchase.  Motorhelmets is not your momma....  BRING YOUR RECEIPT!

anyone who disagrees with "group think" of this particular thread is in the backpocket of motorhelmets?   What's your agenda?  -  promoting illegal behavior whenever life doesn't go your way?


Its only illegal if you dont pay for it.